Return Policy

1. Return Window

Customers may request a return within 7 days from the date the order is delivered.

2. Eligible Products

• Products must be new, unused and undamaged.
• Products must be returned with the original packaging, accessories, manuals and other items supplied with the order.
• The product must be in a condition suitable for resale, except where the return is due to a verified defect or damage on arrival.

3. Non-Returnable Products

We do not accept returns for products that have been used, damaged by the customer, altered, or returned without required original packaging and accessories. Digital or software products that have been activated, downloaded or used are also non-returnable.

4. How to Request a Return

Contact our WhatsApp Concierge within 7 days of delivery and provide your order details, the reason for the return, and photos where relevant. We will provide return instructions after reviewing the request.

WhatsApp Concierge: +255 797 955 045

5. Return Shipping

For eligible returns that are not caused by a product defect, incorrect item, or damage on arrival, the customer is responsible for the return shipping cost. Where the return is caused by a verified defect, incorrect item, or damage on arrival, TURIN PREMIUM STORE will provide appropriate return instructions.

6. Refunds

Approved refunds are issued to the original payment method used for the purchase. Refund processing begins after the returned product has been received and inspected. Actual processing time may depend on the payment provider.

7. Exchanges

Exchanges may be considered for an eligible defective, incorrect, or damaged item, subject to product availability. If the requested replacement is unavailable, an eligible refund may be provided.

8. No Restocking Fee

TURIN PREMIUM STORE does not charge a restocking fee for approved returns.

9. Important Notice

This policy applies to purchases made through TURIN PREMIUM STORE. Return eligibility is determined according to the conditions stated above and applicable consumer-protection requirements.